Troubleshooting
 
 

Tutorial Videos :
Informational Overview
Updating Your Profile
Information on Advertising

Demo Directory:
https://gbpdemo.gbpd.co
Username: demo
Password: salem


Online Directory Articles:
Additional Information/Custom Fields
Email Group
Finding Families
Finding Members
Groups
Log in with Privacy Key
Log in with Your Username & Password
My Profile
Passwords
Photo Specifications
Remember Me
Search Feature
Troubleshooting
Update My Profile
Update Your Family Profile (Family Editor, Display Order)
Upload/Change Photo

Mobile App Articles:
Directory Administrator
Downloading the App
Edit Your Profile
Finding a Member, Family, or Group
General Overview of Mobile App
Troubleshooting
Uploading Photos

Frequently Asked Questions:
Frequently Asked Questions



 

Mobile App photo upload issue for Apple devices:

  • Apple's release of version 9.0.1 has introduced a bug that will affect your ability to upload photos using the Mobile App on your iPhone and/or iPad. Apple is working to fix this problem. In the meantime, you can upload photos by accessing your Online Directory using Safari on your mobile device, or your web browser on any computer. We appologize for this inconvenience.

I forgot my password:

  • Your password can be reset by your Directory Administrator listed on the log-in screen, or by members of your family who have the ability to edit your profile.

Cell phone doesn't show the option to text:

  • When using the Mobile App, users are given the option to call or text cell phone numbers. This feature works when numbers are listed in the Cell Phone field which is located in the Member profile.

I updated my profile but my changes are not visible in the Online Directory:

  • Some organizations require Directory Administrative approval for all changes before they are visible in the Online Directory or Mobile App. If this is the case, your updates will appear as soon as they are approved. If you have questions about this, contact your Directory Administrator. You can find their contact information on the login page of your Online Directory.
 
   
      Copyright (C) 2013-2017 Guide Book Publishing